Your purchase is shipped either by UPS, Royal Mail or another Courier Monday to Friday (excluding bank holidays) and within two working days if your order is placed before 12pm (subject to stock availability). Orders should be with you 2-4 days following receipt of order when the order has been placed on a weekday. If we cannot ship right away we will let you know. Working days are Monday to Friday only; we do not deliver or process orders on weekends or on bank holidays.Your final delivery charge will be shown at the checkout. Please allow for short delays by the courier during busy times.
Please remember that deliveries may need to be signed for. It is your responsibility to ensure you are home or able to collect the item if the courier was unable to find you at home. We will happily send your purchase to a work place or neighbour.
If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.
FREE LOCAL DELIVERY
We will deliver to the following postcodes FREE OF CHARGE providing the order is over £50, HG1, HG2, HG3 2, HG3 3, other postcodes will be shipped by courier and charged as below. Free Local deliveries will generally be on our own vehicles, Monday – Friday, we normally try to deliver within 3 working days. If products are out of stock we will let you know ASAP, and offer alternatives or inform when the required product will be back in stock.
Our drivers don’t accept payment, all items MUST be paid for at the time of ordering, either through the website or over the telephone. We don’t store any payment details.
We accept PayPal and all major cards except American Express.
Standard delivery will be charged at the following rates:
0-20kg £6.99
20-40kg £11.99
40-60kg £19.99
Orders over 60kg, please email for a quote.
Express delivery is available for a £6.00 surcharge. (for next day Express delivery order must be with us before 12pm. Express delivery orders submitted to us after 12pm Thursday will not be delivered until the following Monday) For example place your order after 12pm on a Friday and your order will be processed by us on the following Monday. Delivery days exclude weekends and bank holidays.
Some UK postcodes are more expensive to ship to. We try to keep shipping costs down where possible. If in doubt please contact us and we can check. Postodes with shipping surcharge include: HS1-9, IV1-36, IV40-49, IV51 – 56, KA27-28, KW1-3 & 5-17, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE1-3, BT1-99, IM1-9 & 99, TR21-25, PO30-41, Channel Islands (Jersey & Guernsey), Isle of Wight.
Availability
Most items are available direct from stock but occasionally we run out of some lines if demand is high or if supply is limited. If there is likely to be a delay in dispatching your order we will contact you to discuss. Please call us to check the availability and delivery schedule if you are unsure.
Surcharges
Due to the gross weight, size and/or shape of certain products listed, we reserve the right to add a shipping and handling fee to your order’s total. This is in line with the additional costs incurred by our chosen couriers’ service.
Orders qualifying for free delivery will be liable to incur such additional fees at our discretion.
