We hope you will be happy with your Harpers of Harrogate purchase; however, we will be happy to refund a product should you wish to return it within 14 days of the invoice date.
Aside from faulty, damaged under warranty & incorrectly shipped goods, we can only accept returns of unused and re-sellable items. If you have ordered a pet bed or basket, Dog Coat or Harness/Collar that has been used by your pet then we cannot accept a return. This policy must be strictly enforced for hygiene reasons.
If we deliver the incorrect product or your purchase arrives damaged or becomes faulty within 12 months of purchase, you can return this to us, at no cost to you, and we will replace or refund the item.
Please ensure you have selected your product carefully and it is as you require before purchase including size, colour and description. All postage costs to return a product that has been incorrectly ordered are at the expense of the consumer. Products maliciously damaged will not be refunded.
Accepting your Harpers of Harrogate Delivery
Please always try to check your delivery upon receipt. If you are signing for goods that are damaged, please mark the delivery note as “damaged”. If you are unable to check the item at the time of delivery, please mark the delivery note as “unchecked”. Please retain the original packaging in case you need to return your purchase.
Faulty Goods or Damaged on Delivery
In the unlikely event your product is faulty or received damaged, please contact us by email: info@pharmall.co.uk immediately with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details of the problem and return the item using the cheapest method available with sufficient insurance cover, we will re-imburse this cost to you when we receive the original receipt or a scanned copy. Whilst the products are in your possession it is your responsibility to ensure they are kept safe. On receipt of the returned goods, Pharmall Ltd will arrange to replace or refund your product as you prefer. Alternatively, please take your purchase into our Harrogate Store, along with the original invoice, where the product can be exchanged or refunded.
Shortages
It is your responsibility to sign for the correct number of parcels as shown on the carrier’s consignment note. Any shortages must be noted on the consignment note and notified to us by the purchaser within 3 days of delivery by emailing: info@pharmall.co.uk
Incorrect Goods
It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by emailing us: info@pharmall.co.uk
Cancellation
If you wish to cancel your order and your item has already been dispatched, please ensure that you return your purchase to us in its original packaging within 14 days of receipt in order to obtain a refund excluding postage costs. All shipping costs to return a cancelled order are at the cost of the consumer. Alternatively, please take your order into our Harrogate store with the original invoice where we will be happy to exchange or refund your item.
Return Address:
Harpers of Harrogate Country Store RETURNS
Unit A, Moorlands Farm
Otley Road, Killinghall
Harrogate
North Yorkshire
HG1 4HJ
